People. Process. Systems.


WGM Engineering were embarking on an ERP project with a particular focus on the use of technology to become a more mobile, efficient and connected business.  It came to light though that they needed to approach it from the perspective of a business improvement programme, rather than just a systems project.   Optimum PPS were engaged to help lay solid foundations for a successful change project and ensure business readiness to capitalise on future system investments.


Our Business Blueprint exercise is the key building block for a robust foundation to any business and systems change project.  By taking a business led approach rather than technology led – so building a clear picture of the future business objectives and what that means from a people and process perspective first of all, and then building a roadmap for how technology can support and facilitate.  Driving out a cohesive, end to end business flow and target To Be.


  • Analysis of As Is across People, Process & Systems
  • Building on the Target Operating Models to drive out the next level of detail for the To Be
  • Process Flows
  • Process Guides: Who, What, When, How, Where
  • Change Management Implications
  • Organisational Change Recommendations


  • Clear vision for the future “To Be” ways of working
  • Improved state of business readiness for changes still to come – teams bought in and energised
  • Agreement across different departments on best ways to operate, particularly in the Projects Engineering areas of the business
  • Various efficiencies and business benefits identified through improved processes
  • Clearer vision of how technology including a new ERP system could help grow and improve the organisation further

“We worked with Optimum on a specific project to map out the business processes which underpinned all of our business activity. This was a comprehensive task and required a high degree of diligence and focus to achieve. Optimum deployed a strong team and worked through a very concentrated programme of workshops to achieve a successful outcome for our business”

David Lamont, Shared Services Director


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