People. Process. Systems.

Lee Ann Healy
20th December 2023

ISS Logo Colour

We’ve recently had the pleasure of working in collaboration with the team at Integrated Service Solutions (ISS) supporting them with an ERP system and process roll out. Following a recent company acquisition, ISS had a requirement to align business processes, system usage, and ways of working as much as possible across their 3 packing sites: Teynham, Linton, and Sittingbourne in Kent.


The ISS team were keen to engage with Optimum for our breadth of knowledge as independent ERP consultants, and also for our flexibility and ability to help across a number of areas to expedite the work and compliment the experience of their own team. They knew they could count on us to be a trusted system implementation partner to roll our sleeves up and get stuck in to help them deliver their project successfully.


“Deploying Prophet, a leading enterprise resource planning (ERP) system, is no small feat. It requires a deep understanding of the system, meticulous planning, and flawless execution. Without these, the deployment can quickly become a costly and time-consuming endeavour. But that’s where Optimum PPS came into the picture.
Optimum PPS, with their wealth of experience and knowledge, made what seemed like an uphill task appear like a walk in the park. They provided us with a detailed roadmap for the deployment, ensuring we were well-prepared every step of the way.
The first step was strategy formulation. Optimum PPS worked closely with us to understand our unique needs and challenges. They then crafted a bespoke strategy that was perfectly aligned with our business objectives.
Next, they provided comprehensive training to our team, equipping them with the necessary skills to manage and operate Prophet effectively. Their support didn’t end there; they continued to provide guidance even after the deployment, ensuring we could navigate any bumps along the road.
Finally, Optimum PPS ensured that all process changes were documented and communicated back to the business. This allowed us to leverage the full potential of Prophet without disrupting our ongoing operations.
The impact of Optimum PPS’ intervention was profound. We saw a significant improvement in our operational efficiency, which translated into increased productivity and profitability. Moreover, the deployment process itself was smooth and hassle-free, thanks to Optimum PPS’ meticulous planning and execution.”

Kevin Cracknell, Head of Business Systems and Information Technology


We took a leading role across the training development, training delivery and training management required for the system and associated process changes rollout. Alongside this we also provided expert business process and ERP consultancy helping to validate ISS’ As Is processes and working with their internal teams to define the To Be processes and ways of working.


Exercises like this work particularly well when the team are really engaged, focussed, and can see the necessity for the change, and this is what we found across the ISS team which made all the difference to the project.


Due to the relatively short timescales involved it was imperative that training was carried out promptly and robustly, and that the teams at the different sites were aligned and supported during the ERP system cutover before next steps. During the workshop stages of the engagement the ISS team had lots of good ideas and a great outlook about how it would be possible to continue to improve processes in the future once the 3 sites were all on the same ERP system. We have recently checked in with the team and they are making good progress with their further optimisation plans.


ISS are an independent packing partner, offering a complete range of services that optimise the supply chain, assure quality and traceability, and maximise yield. They provide a complete end-to-end service from port to customer depot via their modern pack house with the latest packing equipment and stock management systems and through their logistics partners’ UK distribution networks.

Find out more about the work of Integrated Service Solutions here.

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