People. Process. Systems.

Ryan Feely
21st June 2023

How Digitisation is Making Complex Business Processes Easier Header Image
As businesses continue to operate in an increasingly digital world, the importance of streamlining and automating complex business processes cannot be overstated. With the advent of digitisation, organisations are now able to leverage advanced technologies, such as enterprise resource planning (ERP) systems, to simplify and optimise their operations, leading to increased efficiency, cost savings, and improved decision-making. In this article, we will explore how digitisation is making complex business processes easier and the significant benefits it brings to modern UK businesses.


The Digital Transformation Journey

Digital transformation is the process of leveraging digital technologies to fundamentally change how a business operates, delivers value to customers, and gains a competitive advantage. It involves the integration of digital technologies into all aspects of a business, including its processes, operations, customer interactions, and business models. ERP systems play a pivotal role in this journey by providing a comprehensive suite of integrated software applications that can manage and automate various core business processes, such as finance, supply chain, procurement, human resources, manufacturing, and customer relationship management.


Streamlining Complex Business Processes

Complex business processes can be time-consuming, error-prone, and resource-intensive, leading to inefficiencies, delays, and increased costs. However, with digitisation and the implementation of ERP systems, these processes can be streamlined and optimised, making them easier to manage and execute. Here are some ways how digitisation is making complex business processes easier:



Digitisation enables the automation of repetitive and manual tasks, reducing the risk of human error and increasing operational efficiency. For instance, with an ERP system, organisations can automate financial processes such as invoicing, accounts payable, and accounts receivable, eliminating the need for manual data entry, reducing processing times, and improving accuracy.



Complex business processes often involve multiple departments or functions within an organisation. ERP systems provide integration capabilities that allow different systems and processes to communicate and share data seamlessly. This integration eliminates silos and promotes collaboration among departments, making it easier to manage and monitor complex processes that span across the organisation.

Visibility & Transparency

Digitisation through ERP systems provides real-time visibility and transparency into business processes, allowing decision-makers to access accurate and up-to-date information. This enables better decision-making, as data-driven insights can be used to optimise processes, identify bottlenecks, and make informed decisions quickly.



Digitisation allows for standardisation of processes across the organisation. ERP systems provide predefined workflows and best practices that can be customised to align with an organisation’s unique requirements. This standardisation ensures consistency in how processes are executed, reducing variability and improving efficiency.


Data Management

Managing and analysing vast amounts of data is a challenge in complex business processes. ERP systems provide robust data management capabilities, including data storage, retrieval, and analysis. This makes it easier to capture, organise, and analyse data, leading to improved decision-making and insights into process performance.


Digitisation through ERP systems enables mobile access to business processes, making it easier for decision-makers and employees to access information and execute tasks on the go. This flexibility allows for faster response times, improved collaboration, and increased productivity.


Benefits of Digitisation in Complex Business Processes

The digitisation of complex business processes brings several significant benefits to UK businesses. These benefits include:


Increased Efficiency

By automating repetitive and manual tasks, eliminating silos, standardising processes, and providing real-time visibility, digitisation helps businesses streamline operations and improve overall efficiency. This results in faster processing times, reduced errors, and increased productivity.


Improved Decision-Making

Digitisation provides decision-makers with real-time access to accurate and up-to-date information, enabling data-driven decision-making. This allows organisations to make informed decisions quickly, optimise processes, and respond to changing market conditions more effectively.


Enhanced Customer Experience

Streamlining complex business processes through digitisation can also lead to an improved customer experience. Faster processing times, accurate order fulfilment, and seamless interactions across different touchpoints can enhance customer satisfaction and loyalty.


Agility & Flexibility

Digitisation enables businesses to be more agile and adaptable to changing business environments. With automated processes, standardisation, and real-time visibility, organisations can quickly respond to market changes, adjust processes, and seize new opportunities.


Competitive Advantage

Organisations that embrace digitisation and leverage ERP systems to streamline complex business processes gain a competitive advantage over their peers. Improved efficiency, cost savings, better decision-making, and enhanced customer experience can differentiate businesses in the market, leading to increased market share and profitability.


Best Practices for Implementing Digitisation in Complex Business Processes

While digitisation offers significant benefits, implementing it in complex business processes requires careful planning and execution. Here are some best practices to consider when embarking on the digitisation journey:


Define Clear Objectives

Clearly define the objectives of the digital transformation initiative and align them with the overall business strategy. Identify the specific pain points and inefficiencies in complex business processes that need to be addressed through digitisation.


Involve Key Stakeholders

Involve key stakeholders, including decision-makers, IT managers, and process owners, in the digitisation initiative from the beginning. Obtain their buy-in and ensure their active participation in the planning, implementation, and evaluation phases.


Choose the Right ERP System

Select an ERP system that aligns with your business requirements and supports the complex processes you want to digitise. Consider factors such as scalability, flexibility, integration capabilities, and ease of use in the selection process.


Plan for Change Management

Digitisation involves changes to processes, systems, and people. Develop a comprehensive change management plan to address potential resistance to change and ensure smooth adoption of the digitised processes.


Optimise Processes Before Automation

Before automating complex processes, optimise them to eliminate redundant steps, standardise workflows, and streamline operations. This will ensure that you are automating efficient and effective processes, leading to better results.


Monitor and Measure

Establish performance metrics to monitor the effectiveness of digitised processes. Continuously measure and evaluate the results to identify areas for further improvement and optimisation.


Invest in Training and Support

Provide adequate training and support to employees to ensure they are proficient in using the ERP system and leveraging digitised processes. Continuous training and support will ensure that employees can maximise the benefits of digitisation.



In conclusion, digitisation is transforming complex business processes by streamlining and automating them using ERP systems. This digital transformation journey brings significant benefits, including increased efficiency, cost savings, improved decision-making, enhanced customer experience, agility, and competitive advantage. However, implementing digitisation in complex business processes requires careful planning, execution, and change management. By following best practices and leveraging the right ERP system, businesses can create effective digital transformation plans that optimise their operations, improve performance, and gain a competitive edge in today’s digital landscape.

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